5 Barriers to Digital Transformation
There are five main barriers that large enterprises face when trying to innovate: change resistance, knowledge of customers, risk management, organizational agility and transformation vision.
Undercover Boss: A Powerful CX Insight Tool
When Shane Bray, the recently-appointed CXO at Willis Towers Watson began his tenure, he spent a few weeks as an “Undercover Boss” in one of his many call centers.
Which Ideas Are the Good Ones?
Ideas are everywhere. They can come from your team, your customers, consultants, competitors, executives, and from your own imagination. But how do you know which ideas are the "good ones?"
6 Ways to Sell Innovation
Innovation is a hot term these days, and most CEOs will tell their employees and shareholders that they are committed to innovation.
3 Spheres of Innovation
At FROM, we work with a wide range of clients looking to drive greater innovation in their companies or divisions.