Are We Moving Toward a Card Free World?

Home / Insights /

Are We Moving Toward a Card Free World? 

Contactless payment methods (touch-to-pay, Apple Pay, Google Pay, etc.) were introduced in 2004 and have been on the rise since. 

More and More Retailers are Accepting Contactless

There has been a consistent increase in the number of retailers that are now accepting contactless payments. Does this mean we will experience a decline in card payments?

Consumer Use Continues to Grow

36% of the US population used some form of mobile device-based payment system in 2021. As the cost of smartphones continues to decrease (at the low end) and as the tender is accepted more widely as noted above adoption should continue to rise

Peer-to-peer payment platforms are growing at an accelerated pace:

The amount of money moving through Venmo, the leading peer-to-peer payment platform, has been growing exponentially (almost $60 billion in Q2 of 2021, roughly a 57% growth annually).

Are we moving towards a card-free world? Only time will tell, but I see the marginalization of credit cards in the next ten years. Not credit card accounts, but the physical card, as they will be replaced by smartphones or wearable technology. By the way, I think we will see the same for many of the cards people carry such as drivers license and insurance cards as well. I wouldn’t want to be a wallet manufacturer in 2032!

Related Insights

5 Reasons Self-Service Channels are Failing
For customers, self-service channels provide a much quicker and more accessible way of resolving issues, that’s why 70% of them opt to self-serve first before reaching out to live support. For companies, self-service delivers huge savings since it only costs $0.10 per contact on average, while live channels cost about $8 per contact.
How to Use Emotion to Drive Digital Business Results
For many enterprises the answer is “not much,” but the reality is that emotion is the number one driver of business outcomes.
5 Reasons Your Company Isn’t Embracing Customer Research
Comprehensive customer research makes product development far more predictable—driving greater adoption and overall success. This has been proven time and again. Although many companies do some type of research, most don’t fully embrace it as a key strategic tool driving core decisions. Why not?

Let’s talk.

Here are the ways we can get started

SCHEDULE A CONSULTATION

One of our Digital Transformation Thought Leaders will help gauge if we should work together.