NEWS
FROM Appoints Former Samsung SDS SVP and CCO Robert Taylor to Chief Digital Officer
Bob, formerly SVP Strategic Accounts and Chief Customer Officer for Samsung Data Services (SDS) in North America, brings more than 20 years of customer experience and digital innovation leadership to FROM.
He will be tasked with helping clients get closer to their customers and win through digital reinvention by developing the digital strategies to create new and optimized current digital experiences.
Bob brings a history of success in creating and delivering digital transformation that leverage data & analytics, disruptive technologies, customer behavior and brand values to enhance customer engagement, differentiate the experience and achieve measurable ROI. He has a successful track record of building businesses that assist clients in creating differentiated experiences and increasing revenue and profitability through digital transformational change across a variety of industries including high tech, automotive, healthcare, life sciences, financial services and retail industries.
Prior to Samsung SDS, where he was responsible for the overall customer experience, strategic account sales and customer success in implementing disruptive technologies, Bob led the Smarter Commerce Public Sector Practice for IBM, focusing on multichannel selling, inbound marketing, big data insights and digital experience. Before that, in his role as a partner at EY, he restarted and led the North America Customer Operations practice, which helps clients automate their front office for digital change. Bob is also a founding board member and adjunct faculty of Rutgers University Business School’s Customer Experience program.
“Simply put, Bob joining FROM is a major coup for us. His experience and reputation as a big thinker and consistent record of outstanding commercial performance driving successful practices adds another dimension to an already impressive roster of digital transformation practitioners. The momentum we have built, in terms of the new clients who have entrusted us to deliver on their digital ambitions, exciting projects we have been tasked with executing, and people we have brought in, including Bob, and Greg, in unquestionable. These are truly exciting times at FROM.” - Howard Tiersky, CEO of FROM