Customer Relationship Management

Fuel Growth with an Optimized CRM

Build Deeper Customer Connections

We help you implement a CRM solution that fosters user adoption and improves customer engagement. Our team evaluates your needs, recommends suitable CRM platforms, and provides seamless integration with your existing systems.

Marketing

Sales Enablement

Service Optimization

360° Customer View

CRM/Customer Data Audit

Why Brands Choose FROM for their Strategy & Experience Design Projects

Our CRM solutions go beyond software. We help our clients attain the business results they want and also build a customer-focused culture across the entire organization

Bob Taylor

FAQ

How can your CRM services help drive meaningful improvements in our digital customer experience strategy?

Our CRM services take a holistic approach to optimizing customer interactions across marketing, sales, and service touchpoints. We implement best practices for unified customer data management, journey mapping, and omnichannel engagement. This delivers seamless, personalized experiences that boost satisfaction and loyalty.

What is your strategy for ensuring CRM user adoption across the organization?

We follow a proven framework that starts with understanding user personas, motivations, and pain points. We then map the user journey and leverage design thinking principles to create an intuitive, seamless CRM experience that fosters adoption. We also conduct usability testing and iterate based on feedback to ensure a user-focused experience.

We have fragmented customer data across multiple systems, hindering a unified customer view. How can your CRM services help?

Our CRM services address data fragmentation through a comprehensive CRM/Customer Data Audit. We identify data silos across your systems and develop a strategy for data consolidation. This ensures a single source of truth for customer information, empowering your teams with a holistic 360° Customer View.