The digital experience is now an absolutely core component of the value proposition of any Financial Services product and is critical for both acquisition as well as retention. FROM's consumer research shows that mass affluent banking customers consider the features and ease-of-use of their bank's web and mobile offerings to be the #1 consideration in selecting their primary checking provider. We work with clients like Morgan Stanley and JPMC to help them continue to differentiate in the digital area.
JP Morgan Chase Community Support Portal
We built a brand new Community Support portal, to enable users to easily access a multitude of videos, webinars, and other training materials, as well as provide a means of sharing information on tips and best practices.
A Branded Kiosk Experience for Bloomberg
FROM created a branded and connected kiosk experience for Bloomberg visitors.
Understanding Customer Behavior with Moody's Analytics
FROM partnered with Moody's Analytics to understand their customer behavior across multiple touchpoints and products.
Customer Experience Strategy for Bloomberg
FROM transformed the customer experience strategy for Bloomberg LP, creating an integrated brand identity and seamless brand architecture.
Innovation Consulting and Training for VISA
FROM provided innovation consulting and training to VISA executive teams seeking techniques to generate a higher volume of innovative products.