STOP IT! With a Customer Experience Audit
If you customers don't feel 100% connected to your brand, if the level of satisfaction in your digital journey is lagging behind, are there some bad behaviors that you just need to simply STOP?
The 5 Key Drivers of Digital Transformation Today
Artificial intelligence is causing ripples across the industry. It's time to get even more aggressive about transforming your company
The Two Enemies of Digital Success
No matter how promising or worthwhile a site is, when it starts to trigger negative reactions in users, they usually abandon it quickly. So what are the negative reactions we get from users?
Find the Gaps in Your User Experience
Customer expectations for our digital experiences have never been higher. As digital executives it’s critical that we excel at identifying and addressing gaps that may exist in our digital user experience.
How to Prepare for the Next Major Digital Touchpoint, Conversational Commerce
Conversational commerce is poised to be a major and preferred interaction model for many future brand interactions. Consumers are becoming more and more comfortable with dialog-style interactions via Siri, Google voice search, and Alexa.