The Digital Transformation Assessment

SOLUTIONS

How to unlock Digital Value? Provide a digital experience that your customers love.

If you aren’t doing it, someone is in the process of disrupting you and taking your customers.

But it's challenging for large companies to transform.

We've repeatedly discovered multi-million dollar opportunities for clients during just a handful of weeks of work.

A FEW COMPANIES HAVE SUCCEEDED

FROM and the CCOC have worked with many traditional enterprises who have found paths to successful digital transformation, and we have studied many more.

This has allowed us to observe what really makes companies successful and to develop a tool for benchmarking any company on their transformation. We can identify where your current processes and capabilities are vs. digital best practices, and uncover any critical gaps.

But before we get into detail, let's look at why it's so critical.

CUSTOMER EXPERIENCE HAS BECOME A KEY REVENUE DRIVER

INCREASE REVENUE

Customers who report outstanding customer experiences spend 2.4 times more than those who have poor experiences.

Source: Medallia Analysis

YOUR CUSTOMERS DEMAND IT

DIGITAL LEADERS HAVE HIGHER MARKET VALUATIONS

On average, Digital Leaders are 26% more profitable than their industry competitors.

Source: MIT’s Center for Digital Business and Capgemini

How to Invest in Digital Transformation

MOST COMPANIES INVEST IN DIGITAL TRANSFORMATION, BUT ONLY SOME BECOME MARKET LEADERS. You have to know where to invest and how to do it to get the maximum advantage.

66% of all US Companies are investing between $500k and $10M in digital transformation this year, with 47% investing between $1M and $10M

Source: SADA 2017

The Chief Customer Officer Council partners exclusively with FROM to deliver the Digital Transformation Assessment

The CCO Council helps Fortune 500 customer executives unlock hidden profits as they focus on customer success, customer & employee engagement, and CX. Because Digital experience (DX) is a top agenda item for chief customer officers, the CCO Council has partnered with From because of their vast, hands-on experience with leading digital transformation in similar enterprise companies. Click here to learn more about the CCO Council.

6 CRITICAL AREAS: WHERE ARE YOU NOW?

WHAT DOES THE DIGITAL TRANSFORMATION ASSESSMENT DELIVER?

  • Provides an unbiased, 3rd party evaluation independent of domains or politics

  • Identifies the biggest gaps that can derail your digital transformation

  • Helps you expand your vision with digital best practices in gap areas

  • Gets your teams aligned on the right outcomes, from the c-suite to middle managers and front lines

  • Helps identify the critical next steps in your digital transformation roadmap

  • Enables you to evaluate your progress in the overall digital transformation process

GET RESULTS IN FOUR TO SIX WEEKS

HOW INTENSIVE OF AN ASSESSMENT DO YOU NEED?

CONTACT US to schedule a free 30 Minute Consultation